Privacy Policy

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Privacy Policy

Piktica.com — PRIVACY POLICY

Megumi Tech Limited (Hong Kong)

Last Updated: 2025‑01‑19

Your privacy is very important to us. This Privacy Policy explains how Megumi Tech Limited (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use Piktica.com (“Website”, “Services”).

By accessing or using the Website, you agree to the practices described in this Privacy Policy.

1. Privacy Commitment

We are committed to protecting your personal information. To ensure transparency, we follow these principles:

  • We identify the purposes for collecting personal information before or at the time of collection.
  • We collect and use personal information only for the purposes stated or for compatible purposes, unless we obtain your consent or are required by law.
  • We retain personal information only as long as necessary for those purposes.
  • We collect personal information lawfully, fairly, and with your knowledge or consent where appropriate.
  • Personal data must be relevant, accurate, complete, and up‑to‑date.
  • We protect personal information using reasonable security safeguards.
  • We make information about our privacy practices easily accessible.

2. Personal Information We Collect

When you access, sign up for, or use our Services, we may collect personal information about you. The type of information depends on your activity and may include:

  • Account information (email, username, password)
  • Payment information (processed securely by third‑party providers)
  • IP address
  • Device information
  • Usage data, including interactions with ads or campaigns
  • Cookies and similar tracking technologies

3. User‑Generated Personal Information

We may collect information you generate while using the Website, including:

  • Purchase preferences
  • Interaction data
  • IP address
  • Behavioral data collected through cookies or analytics tools

4. Personal Information From Third Parties

We may supplement your information with data from:

  • Payment providers
  • Authentication services (Google, Facebook)
  • Other products or services operated by Megumi Tech Limited

This may include payment verification data or technical information required to process transactions.

5. Why We Process Your Personal Information

We process your personal information for the following purposes:

A) Contractual Purposes
  • To process payments and deliver invoices
  • To manage your subscription and account
  • To communicate with you about your purchases or account
  • To provide requested products, services, or features
  • To notify you about changes to our Services
B) Legitimate Interests
  • To share information within Megumi Tech Limited for administrative purposes
  • To prevent malicious or unauthorized use of the Services
  • To provide personalized offers, news, and advertising
  • For analytics, statistics, and service improvement
  • To establish, exercise, or defend legal claims
  • For business operations, including mergers or acquisitions
C) Consent‑Based Processing

We may process your data based on your explicit consent, such as for marketing communications.

D) Legal Obligations

We may process your data to comply with applicable laws, regulations, or government requests.

6. Is Providing Personal Information Mandatory?

Some personal information is required for us to provide the Services (e.g., account creation, payment processing).

Optional features may require additional information, which will be clearly indicated before collection.

7. Who We Share Your Personal Information With

We may share your personal information with:

A) Megumi Tech Limited Group

For administrative purposes or service delivery.

B) Partners, Sponsors, and Advertisers

Only when you request or consent to such sharing.

C) Third Parties for Legitimate Reasons

We may disclose information if necessary:

  • To comply with legal obligations, court orders, or government requests
  • To protect our rights, property, or user safety
  • To prevent fraud, misuse, or unauthorized access
  • To process payments or assess credit risk
  • As part of a merger, acquisition, or asset transfer
  • To auditors or regulatory authorities

We may also share aggregated, non‑identifiable data for analytics or advertising.

8. International Data Transfers

Your personal data may be transferred to and stored in countries outside the European Economic Area (EEA), including jurisdictions without an adequacy decision.

We ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses
  • Secure processing agreements
  • Technical and organizational security measures

You may request more information about these safeguards.

9. Data Retention

We retain personal information only as long as necessary for the purposes described above.

Typical retention periods:

Data Type Description Retention Period
User Data Usage data, order history Until account deletion (processed within 5 years)
Customer Service Data Support interactions, call logs 3 years (text logs), 1 month (voice recordings)
Account Information Username, password, purchase history Until account deletion
Transaction Data Payment and transaction records 10 years

We regularly review stored data and delete or anonymize information no longer needed.

10. How We Protect Your Personal Information

We use industry‑standard security measures to protect your data, including:

  • Secure servers
  • Encryption of payment transactions
  • PCI‑compliant payment processing
  • Access controls and authentication
  • Incident response procedures

While we strive to protect your data, no system is completely secure. We maintain procedures to handle potential breaches promptly and minimize impact.

11. Your Rights and Access to Personal Information

You may request:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your data (where applicable)
  • Restriction of processing
  • Data portability
  • Withdrawal of consent (where processing is based on consent)

Requests can be submitted via our official contact channels.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Revised versions will be posted on the Website.

Continued use of the Website constitutes acceptance of the updated policy.

13. Personal Data Controller

The controller responsible for your personal data is:

Megumi Tech Limited
Hong Kong SAR
Email: support@piktica.com
Address: Unit 2A, 17/F Glenealy Tower No.1 Glenealy Central, Hong Kong
Website: Piktica.com

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